Usage of call center solution

Education industry in India is one of the most profitable. When we talk about education, we mean all education is imparting institutes that include schools, colleges, universities and professional coaching centers. The demand for admission in these centers is the large but efficient handling of the leads and queries is the key to success and increase in the bottom lines.

Problems in the education sector:

• Solution
• Growing competition leading to multiple options for students
• So many courses on offer, maintaining a well compiled detailed database
• Training to answer course specific question or to create domain champions
• Routing calls to the right person for perfect solution to the prospective student
• Deciding upon allocation of resources in real area for better ROI
• With improved broadband and smartphone usage, a significant number of queries are generated but are not attended.

The majority of students seeking admission start their college search online. The number of options at their disposal, it becomes necessary for the colleges to have a high conversion ratio and ideally in the first call itself. Most leads from prospective students received through ads, Internet promotion & SMS. To ensure that these leads are not missed & are followed up proactively by the team there is a need for a dynamic Call Center Solution for multi-channel (Voice / Email / SMS & Chat) contact with such students. SanCCS is our Call Center Solution that is the customized solution for any sector requiring call center or Dialer Services. At SAN Softwares we also assist you with tracking these communications in an activity log that shows all Phone calls received/made, Emails received/sent, SMS received/sent & more.
SanCCS “ SanCCS is our Call Centre Solution that is the best customized solution for any sector requiring call centre or Dialer Services. The software offers three types of dialing solutions:

• Preview Dialing
• Progressive Dialing
• Automatic Dialer

Apart from dialing services it also provides the client with ease of

• Generating the call log history to analyze the effectiveness of employees
• Call or voice recording to help in improving the performance and call quality by imparting training in the right areas
• Generating MIS reports analysing the conversions
• Import database through an excel sheet
• Generating the call log history to analyze the effectiveness of employees
• Initiate CRM (Customer Relationship Management) programmes to follow up with the customers
• Automatic Call Distribution for better client satisfaction and efficient distribution of call handling

Features

• Integrated in one package to provide the client with maximum output
• Developed on a standard platform which customized as per the clients needs
• Flexible
• Equipped with a user-friendly interface.
• Cost effective
• Automatic Call Diverting (ACD) capabilities allow you to deliver exceptional customer experiences and drive operational efficiency
• Generate database for follow up, feedback and CRM activities
• Integrated in one package to provide the client with maximum output
• Call recording for quality monitoring and training purpose