ACSCCS - Cloud Main Features

Interactive Voice Response (IVR)

IVR system is an automated telephony technology that interacts with callers, gathers information, and routes calls.

  • Multi-Process
  • Time Conditions
  • Voice Mail
  • Call Barging
  • Call Forwarding
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Live-Monitoring (Check the LIVE Status of Agents)

Our Hosted Contact Center Solutions offer better knowledge of how your agents are executing via call monitoring with speech analytics. Cloud Call Center Solutions are here to level up your customer care experience.

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Advanced Report Scheduler

  • Schedule Report on One Time, Daily, Selected Days, Weekly, Monthly, Yearly
  • Define E-mail ID in To, CC
  • Customize Subject and Body
  • Condition Matching
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Admin Dashboard

It will display call centre metrics and KPIs to let managers and teams monitor and improve performance.

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