The Automatic Call Sequencer (ACS) is a computer-based tool designed to handle incoming calls automatically at contact centers. Call center agents can get work handed off to them by the ACS when ACD queues become jammed or when call center agents enter breaks.
Call Center/Customer Contact Center Services (CCS) provides a cost effective multi-media contact center solution to enable Agencies to efficiently and effectively deliver customer service to their clientele across multiple contact channels (voice, fax, email, and Internet website, etc) by providing a single network ...

The order management system is the management of business operations associated with the placement of orders for products or services. To help organizations accomplish their objectives, AcmaTel ORDO – Order Management System automates and simplifies order processing.
Efficient order management is essential for businesses to maintain customer satisfaction and loyalty. It involves effective coordination between different departments, such as sales, inventory management, finance, and shipping, to ensure orders are processed accurately and promptly.

A ticket management system can be defined as robust software used to create, organize, prioritize, and resolve customer support tickets. These tickets can be complaints or requests raised by your employees or your customers.
A ticketing system in CRM, or customer relationship management, is a tool that allows customers to submit and track requests for support or assistance.